Reviews
2.9
(42 reviews)
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5.0
Love the Clark Team!
September 29, 2023
By Michele from Houston, TX
Always appreciate the Clark Family! You can count on this team for an honest, transparent buying experience. Special shout out to Downtown Express for consistently handling maintenance for us quickly and professionally!
5.0
Love the Clark Team!
September 29, 2023
By Michele from Houston, TX
Always appreciate the Clark Family! You can count on this team for an honest, transparent buying experience. Special shout out to Downtown Express for consistently handling maintenance for us quickly and professionally!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Michele, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5.0
Great Sales Experience!
September 27, 2023
By Ricky C from McAllen, TX
Phenomenal sales experience overall with Kane Garcia, Ruben Padilla and Hugo Hernandez! It was overall quick and simple. They helped me out and made it a great experience.
5.0
Great Sales Experience!
September 27, 2023
By Ricky C from McAllen, TX
Phenomenal sales experience overall with Kane Garcia, Ruben Padilla and Hugo Hernandez! It was overall quick and simple. They helped me out and made it a great experience.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Ricky, your satisfaction is important to us, so we want to sincerely thank you for choosing Charles Clark Chevrolet CO. and we hope to see you again soon!
1.0
AC problems
August 10, 2023
By Eddie Martinez from Mission
I bought a 2019 chevy impala runs great I really love the car but the only thing wrong is that the AC keeps breaking down, I have taken the car to Charles Clark about 6 times, it will work for about 2 months and it will break down again. I've talked to other ac shops about this make and model to see if they came out defective but they said impala is not a bad car. I tried to get them to change the entire ac system but they don't want to. I'm probably going to trade the car in cuz it's too hot in the rgv to be without ac.
1.0
AC problems
August 10, 2023
By Eddie Martinez from Mission
I bought a 2019 chevy impala runs great I really love the car but the only thing wrong is that the AC keeps breaking down, I have taken the car to Charles Clark about 6 times, it will work for about 2 months and it will break down again. I've talked to other ac shops about this make and model to see if they came out defective but they said impala is not a bad car. I tried to get them to change the entire ac system but they don't want to. I'm probably going to trade the car in cuz it's too hot in the rgv to be without ac.
Rating breakdown (out of 5):
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
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Dealer response
Eddie, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (956) 686-5441 when you have a chance. Thank you, and we look forward to hearing from you.
5.0
Great Experience
July 14, 2023
By Victor Solis from Pharr, Texas
Alan Ramirez was the salesman that recently sold us the 2023 Chevrolet Texas Edition truck, who provided us with excellent service and met our needs. I know it was a lengthy process but he kept us up to date on what was being done. Even today he called to see if everything was ok with our new truck and if he could assist us with anything else.
5.0
Great Experience
July 14, 2023
By Victor Solis from Pharr, Texas
Alan Ramirez was the salesman that recently sold us the 2023 Chevrolet Texas Edition truck, who provided us with excellent service and met our needs. I know it was a lengthy process but he kept us up to date on what was being done. Even today he called to see if everything was ok with our new truck and if he could assist us with anything else.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Victor, we're happy you found our staff so supportive during your experience here at Charles Clark Chevrolet CO. Please don't hesitate to reach out if there's anything additional we can do for you.
1.0
Deal with It!
December 21, 2022
By Juan Hernandez from Mission, TX
I had a car accident and was told by the insurance to take my vehicle there (Clark Chevrolet). I was told that my vehicke wouldn't be taken in until the parts were there. Waiting time for parts was as they had more or less told me given a few days later. But getting my truck back has been a little frustrating. They used a text service that lets you know the status or progress. Well, the text said that things were on time and that my vehicle would be ready by the 20th of December. It is the 21st and I know it's been a day after but my issue is not that its a day late, my issue is that on the 20th, they told me the truck will be ready to paint in the morning of the 21st and it woukd be ready to pick up by 5 p.m. They said that they would update the text info. But they cancelled it completely and when i called to speak to Jay Lopez the lady talking to me acted as a shield saying he is busy with a customer, at which time i answered that i could wait and she hanged up. I called again trying to be courteous and pretending to not now that she hanged up. I said I'm sorry you transfered me to Jay Lopez and the call was dropped, can you transfer me over to him? She exclaimed, sorry he is with a customer at the moment. I said thats okay I can wait. She then tells me that he has a customer and that he leaves at 5:30 p.m. I then tell her (Isabel Guzman) that, why were they trying to give me the runaround. I would appreciate if they or he...Jay Lopez be a little more apprehensive about the customer's situation and be more strait forward and not use the secretary or something manager bounce off customers. They forget that they work in the service and or shop department where the least they can do is hear or communicate with customers. I'm being super apprehensive about it because the day I went to try to drop off my truck they had a customer who had some concerns was treated like he was asking too much from them and they kept trying to send him off without a solution and it was the lady answering the calls that have him the biggest obstacles and Mr. Jay came out and also gave him an answer that was totally like I dont have time to help you right now and there nothing here to do. At this time I thought to myself, "listen, you don't know the situation and stay out of it" well now I feel that I am that customer, being treated like deal with it and we don't have time to waste on you.
1.0
Deal with It!
December 21, 2022
By Juan Hernandez from Mission, TX
I had a car accident and was told by the insurance to take my vehicle there (Clark Chevrolet). I was told that my vehicke wouldn't be taken in until the parts were there. Waiting time for parts was as they had more or less told me given a few days later. But getting my truck back has been a little frustrating. They used a text service that lets you know the status or progress. Well, the text said that things were on time and that my vehicle would be ready by the 20th of December. It is the 21st and I know it's been a day after but my issue is not that its a day late, my issue is that on the 20th, they told me the truck will be ready to paint in the morning of the 21st and it woukd be ready to pick up by 5 p.m. They said that they would update the text info. But they cancelled it completely and when i called to speak to Jay Lopez the lady talking to me acted as a shield saying he is busy with a customer, at which time i answered that i could wait and she hanged up. I called again trying to be courteous and pretending to not now that she hanged up. I said I'm sorry you transfered me to Jay Lopez and the call was dropped, can you transfer me over to him? She exclaimed, sorry he is with a customer at the moment. I said thats okay I can wait. She then tells me that he has a customer and that he leaves at 5:30 p.m. I then tell her (Isabel Guzman) that, why were they trying to give me the runaround. I would appreciate if they or he...Jay Lopez be a little more apprehensive about the customer's situation and be more strait forward and not use the secretary or something manager bounce off customers. They forget that they work in the service and or shop department where the least they can do is hear or communicate with customers. I'm being super apprehensive about it because the day I went to try to drop off my truck they had a customer who had some concerns was treated like he was asking too much from them and they kept trying to send him off without a solution and it was the lady answering the calls that have him the biggest obstacles and Mr. Jay came out and also gave him an answer that was totally like I dont have time to help you right now and there nothing here to do. At this time I thought to myself, "listen, you don't know the situation and stay out of it" well now I feel that I am that customer, being treated like deal with it and we don't have time to waste on you.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
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Dealer response
Juan, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Charles Clark Chevrolet CO., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (956) 686-5441 to discuss ways we can better serve you in the future.
1.0
Don’t buy parts unless you ABSOLUTELY need them!
October 25, 2022
By as from TN
Don’t use their parts department. Ordered a couple parts online. Ended up not needing one. Paid out of my own pocket to ship back to get a refund. It’s been 2 months and I still have yet to receive my money back! I have emailed Amanda Adames and even spoke with her on the phone. Last conversation was that my refund would be back on my card in 3-5 business days. That was a month ago, so now I have had no choice but to report it to PayPal. I still left a message for the parts department supervisor, Javier, to resolve this without getting a third part involved. No response. Terrible way to run a business.
1.0
Don’t buy parts unless you ABSOLUTELY need them!
October 25, 2022
By as from TN
Don’t use their parts department. Ordered a couple parts online. Ended up not needing one. Paid out of my own pocket to ship back to get a refund. It’s been 2 months and I still have yet to receive my money back! I have emailed Amanda Adames and even spoke with her on the phone. Last conversation was that my refund would be back on my card in 3-5 business days. That was a month ago, so now I have had no choice but to report it to PayPal. I still left a message for the parts department supervisor, Javier, to resolve this without getting a third part involved. No response. Terrible way to run a business.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
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1.0
Stop enabling this car dealerships
August 6, 2022
By Gil from McAllen, Texas
The are running television commercial they are not making up vehicles. Looked for a new 2022 Chevrolet Traverse with a a price of 52k. Asked why the were marking it up said added option.. I asked about one said he said was chemical paint treatment th le charge for that was just under 4k. He didn’t like I called he out on it and said go Bert Ogden the are charging 7k for it.Remember the paint is covered by the manufacture for 5 yr… so why would anyone pay extra.
1.0
Stop enabling this car dealerships
August 6, 2022
By Gil from McAllen, Texas
The are running television commercial they are not making up vehicles. Looked for a new 2022 Chevrolet Traverse with a a price of 52k. Asked why the were marking it up said added option.. I asked about one said he said was chemical paint treatment th le charge for that was just under 4k. He didn’t like I called he out on it and said go Bert Ogden the are charging 7k for it.Remember the paint is covered by the manufacture for 5 yr… so why would anyone pay extra.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
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Dealer response
Hi, thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (956) 686-5441 when you have a chance. Thank you, and we look forward to hearing from you.
1.0
Liars
October 16, 2021
By Bryan from Houston Tx
The sales person Cruz Garcia Reached out to me at 9:30am and told me that they had a C8 Allocation available to sell to me and to build it on the website and send to his email address,Along with that he wanted a $2,000 deposit+$10,000 over sticker and a credit app.After about 3 hours I never heard back and decided to get ahold of the GSM to find out what was going on,2 people took the call claiming to be the GSM and continued to lie and was absolutely clueless about any such car. Later Another person called claiming to be the GSM but was under the actual GSM and said we will NOT be doing any business because I was upset.Unprofessional and Liars
1.0
Liars
October 16, 2021
By Bryan from Houston Tx
The sales person Cruz Garcia Reached out to me at 9:30am and told me that they had a C8 Allocation available to sell to me and to build it on the website and send to his email address,Along with that he wanted a $2,000 deposit+$10,000 over sticker and a credit app.After about 3 hours I never heard back and decided to get ahold of the GSM to find out what was going on,2 people took the call claiming to be the GSM and continued to lie and was absolutely clueless about any such car. Later Another person called claiming to be the GSM but was under the actual GSM and said we will NOT be doing any business because I was upset.Unprofessional and Liars
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
1 person out of 2 found this review helpful.Did you?
5.0
New vehicle purchase
October 11, 2020
By FERNANDO GARZA from McAllen, Texas
We enjoyed the experience. Every one we met and and had interactions with were friendly and respectful. They were straight forward and did their best to get us a great deal.
5.0
New vehicle purchase
October 11, 2020
By FERNANDO GARZA from McAllen, Texas
We enjoyed the experience. Every one we met and and had interactions with were friendly and respectful. They were straight forward and did their best to get us a great deal.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Thank you Fernando! Welcome to the Clark Family!
5.0
New car purchase
October 10, 2020
By FERNANDO GARZA from McAllen, Texas
Excellent sales team, very knowledgeable. Excellent customer service! Buying process was excellent.
5.0
New car purchase
October 10, 2020
By FERNANDO GARZA from McAllen, Texas
Excellent sales team, very knowledgeable. Excellent customer service! Buying process was excellent.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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