Request Service
Sign in to Homeowner Portal to submit a service request, check the status of a service request, or get information regarding your contractor dispatch.
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How to Request Service
2-10 Home Buyers Warranty (2-10) is here to help when a Covered Item breaks down. Requesting Service through your account is the quickest and most effective way to start your claim.
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1
Sign Into Portal
Create your service request and select the system or appliance.
2
Describe Failure
Fill out a description of the Failure.
3
Review & Submit
You will receive a work order number upon confirmation.
Check Your Request Status
When a Covered Item breaks down, waiting on hold for a solution is the last thing you want to do. With the Service Request Tools in 2-10 Homeowner Portal, you have the power to do more and reduce your time on hold.
- Request status updates from contractors
- Change Service Contractors
- Submit documents for reimbursem*nt requests
- Escalate claims when necessary
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Note: These options become available 24 hours after we send the initial request to the contractor.
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Request Service
Status of a Claim
How It Works
2-10 has a network of independent Service Contractors that help facilitate your coverage. Each contractor is required to carry all appropriate licenses and insurance, and is monitored by 2-10 to track customer satisfaction and performance.
1
Contact 2-10 when a covered system or appliance breaks down.
2
A trusted, local contractor is dispatched to diagnose the breakdown.
3
Pay a Service Fee to the contractor and they address the breakdown based on your coverage.
Using Your Own Contractor
The 2-10 Contractor Network provides exceptional value by putting you in touch with local, independent contractors that can help you address all sorts of breakdowns.
If you elect to use an outside contractor, you will be responsible for the difference in cost between using your contractor and our network.
Additionally, you will need to follow the instructions we provide to ensure that the work remains eligible for coverage and is approved.
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Service Request Questions
An emergency request is generally defined as a service issue resulting in: 1) no electricity, gas, water, or toilet functionality to the entire home; 2) a system malfunction that causes ongoing damage to the home; or 3) a condition that immediately endangers health and safety. With emergency requests, we will attempt to initiate service within 24 hours. However, 2-10 HBW cannot guarantee service within a specific period, and you should take reasonable steps to protect yourself and others while waiting for service completion.
Log in to yourhomeowner portal accountto check on the status of your service request.
Regardless of preference, every Service Request must be submitted to and approved by 2-10 HBW prior to a contractor performing work. To get the best value from your warranty, we recommend using an authorized 2-10 HBW Service Contractor. If you elect to use an outside contractor, you will be responsible for the difference in cost between using your contractor and an authorized 2-10 HBW Service Contractor. You will also need to follow the instructions provided to ensure that the work remains eligible for coverage (e.g., that work is not performed without prior authorization). For details, please consult your Home Warranty Service Agreement’s Terms of Service and any additional instructions provided during the course of your Service Request.
Upon receipt of the service request, 2-10 Home Buyers Warranty will initiate contact with a Service Contractor within 4 business hours, or 48 hours on weekends and holidays. If 2-10 Home Buyers Warranty has your email address, you will receive an email confirmation of the service request, which includes the contact information for the Service Contractor. You are welcome to call the Service Contractor directly.
A service request is typically completed in an average of 5 days. However, during high-volume seasons, such as summer, it may take longer to complete.
A Service Fee is a relatively small payment you make to the contractor when you submit a service request. When you choose 2-10 HBW, you’ll typically pay $100 or less to have a contractor service your breakdown. Then, 2-10 HBW covers the remaining covered repair or replacement costs, up to the clearly stated limits in your service contract.
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Not Covered?
Before you can request service, you’ll need to purchase a 2-10 Home Service Plan.
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